1. Privacy Policy
At FIRL, we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia.
Pursuant thereto, this Privacy Policy is designed to explain and elaborate some of our policies and principles pertaining to the privacy of your personal information, all of which we have adopted as a sign of our commitment to protecting, safeguarding and maintaining the privacy of your personal information.
FIRL will only collect, record, hold, use, disclose and store your personal information in accordance with the Personal Data Protection Act 2010, this Privacy Notice and privacy terms in your agreement(s) with FIRL that you may have contracted with.
This Privacy Notice explains:
● The type of information we collect.
● How we collect it, including how to update your personal information.
● How we use your personal information.
This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide you with prominent notice or send a notice to you by email. By continuing to use our services, after those changes have become effective, you agree to be bound by the revised Privacy Policy.
Your privacy matters to us, so please do know our practices and if you have questions or require further information, please contact us at [email protected]. This privacy policy covers information collected on www.firl.co and not on any other sites that we own or control.
2. What kind of personal information is collected by us and how do we collect it?
In order for you and/or to use our products and services, we may need to and/or may be required to process personal information and financial information about you, including but not limited to:
● Personal information such as your full name including your image(s), to establish your identity and background;
● Personal information that you provide when you apply for our products and services.
We may obtain this information from you and from a variety of sources, including but not limited to:
1. Through your relationship with us, for example, the information provided by you in an Application Form, when attending our previews/classes/webinars or when taking part in customer surveys;
2. Through your verbal or written communication with us;
3. From any information that is supplied and/or collected when you visit our websites. See ‘Use of Cookies and IP Address’ below;
4. Through the use of our website (www.firl.co) and other social media platforms.
3. How do we use your Personal Information?
Other than stated above, we may use your personal information for one or more of the following purposes:
● To assess your applications(s) request(s) for our products and services.
● To better manage our relationship with you.
● To improve our products and/or services and to develop new products and Services.
● To notify you about benefits and changes to the features of new products and services.
● To attend and respond to your enquiries, complaints, and to generally resolve disputes.
● To update, consolidate, and improve the accuracy of our records.
● To produce data reports and statistics which have been aggregated in a manner that does not identify you as an individual.
● To conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us.
● For audit and compliance purposes.
● To enforce and/or defend any of our rights.
● For any purposes that are required or permitted by any law, regulation, guidelines and/or relevant regulatory authorities.
4. Transfer/Disclosure of Information
Some of the information you provide on our Sites is publicly exposed in an aggregated and/or anonymised manner unless otherwise noted. However, except as set forth in this Privacy Policy, we do not sell, rent, share, trade or give away any of your personal information. We do not share your personal information for third parties’ promotional use. We will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities, in response to subpoenas, court orders, or other legal processes. Further, we may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of this Privacy Policy.
We reserve the right to transfer your personal information in the event of a transfer of ownership of any of our website, such as an acquisition by or merger with another company. In such an event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.
We will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.
5. Use of Cookies and IP Addresses
Like most websites, the Sites and the software require cookies to function properly. Cookies are small text files that reside on a user’s computer and identify you as a unique user. We use cookies to refine our services and simplify the user experience. For example, the use of cookies allows registered users to enter our Sites without explicitly typing in their email address and password every time, and it allows us to personalise your experience on the Sites by, e.g., suggesting articles you may be interested in. For these reasons, we tie personally identifiable information such as your email address to our cookies. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature; however, you should note that cookies might be necessary to provide you certain features (e.g., customised delivery of information) available on the Site.
6. Retention of Your Personal Information
FIRL LLP will retain your personal information in compliance with this Privacy Notice and/or the terms and conditions of your subscription(s) with FIRL for the duration of your relationship with us or otherwise required by the law.
7. Security of Your Personal Information
FIRL places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical security measures when processing your personal information.
Our website accounts are password-protected. We will use all endeavours to protect our user’s information and follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and upon receipt of any personal information.
You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.
8. Email/Direct Mail and Opt-out
Registered members of our website can opt-out of receiving personal messages from users, notifications or any communications from us by going to the preferences section of the profile area of the relevant site or partner website.
9. Rights to Access and Amend Your Personal Information
FIRL can assist you to access and correct your personal information held by us. We will use reasonable efforts to comply with your request to access or correct your personal information within 7 (seven) working days of receiving your email request.
You can also assist us to keep your personal information such as your mailing address to the current to serve you better.
You should be aware that when you voluntarily disclose personally identifiable information (e.g., username, E-mail address) via reviews, messages, forums, and/or postings on communication/messaging platforms used by FIRL, that information, along with any substantive information disclosed in your communication, can be collected and correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond our control. Please do not post any personal information on any public forum that you expect to keep private.
10. Revision to the Privacy Policy
By using our website, you signify your agreement to the terms of our Private Policy. This Privacy Policy may be revised from time to time. Notice of any material changes made to this Privacy Policy will be on FIRL websites and/or by any such other means of communication deemed suitable by FIRL. It is your responsibility that this Private Policy is reviewed periodically to ensure that you are aware of the changes to it.
Your continued use of the websites indicates your assent to any changes to this Privacy Policy.
11. How to contact us
Should you have any queries in relation to this Privacy Notice, please send an email to [email protected]